Welcome to Live Chat

Would you like to schedule an appointment? Have a simple question or a comment? We’re here to help! Please note: We cannot advise people about dental conditions without an examination by one of our doctors. For any dental questions, concerns, or emergencies we ask that you contact your practice directly. Also, at this time, all billing related questions should be directed to your practice. Need their contact information? We’d be happy to provide that to you.
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Your privacy is very important to us. The information you provide during your live chat session will only be used by our team members to answer your questions and will never be shared with anyone else unless required by law. Please do not leave your computer unattended during a live chat session and be sure to close the chat window once your session has ended to ensure no one else has access to your information. Our privacy policy can be viewed here. By submitting your information to Park Dental, you agree to our website’s Terms and Conditions.

*This chat form is not to be used for solicitation or advertising purposes.

About Our Patient Ratings

What is the Press Ganey Seal of Integrity?

The Press Ganey Seal of Integrity ensures all ratings and comments are both valid and objective. By displaying the Seal of Integrity, Park Dental proudly acknowledges that the data we use meets the following requirements:

  • 100% validation of patient responses. Responses are from the patients who actually saw the referenced doctor.
  • Full compliance with the Press Ganey Star Rating methodology.
  • Assurance of 30 or more survey returns per doctor.
  • Complete posting of positive and negative feedback with the exceptions mentioned below.

For more information about Press Ganey, please visit their website.

Press Ganey Certified seal for Data Integrity

Why are the star ratings on the website different than the star ratings on Google, Yelp, and other third-party review sites?

The star ratings on our website come from verified patients who voluntarily complete the satisfaction survey sent by Press Ganey. Thousands of patients complete this survey each year compared to only a few dozen who review Park Dental on Yelp, Google, and other third-party review sites. The volume of reviews on our website dramatically increases the accuracy of the patient experience, whereas reviews on sites like Yelp and Google tend to be skewed based on one or two experiences. Additionally, reviews left on other third-party sites cannot be verified as coming from actual patients. By posting all of the ratings and comments we receive from our satisfaction surveys, we are giving you the best possible representation of the experience you will receive when you visit one of our practices.

How does Park Dental collect patient ratings?

All Park Dental patients who provide their email address receive a satisfaction survey from Press Ganey within 48 hours of their dental appointment. Our partnership with Press Ganey helps us better understand patient needs and support our goal of providing the best possible patient experience. Your reviews and comments allow our team to regularly evaluate patient experience and improve the care we provide. Each year, over 30,000 Park Dental patients contribute to the overall patient experience by completing this survey.

How are star ratings calculated?

We calculate star ratings based on patient responses to the following survey questions that come from the Doctor/Patient Interaction section of our patient survey:

  1. How well the dentist listened to you
  2. Explanation the dentist gave you about your problem or condition
  3. Dentist’s efforts to include you in decisions about your care
  4. Dentist’s discussion of any proposed treatment (options, risks, benefits, etc.)
  5. Likelihood of you recommending this dentist to others

Each doctor’s star rating is calculated from all responses to the five detailed questions listed above. Mean scores for each question are then calculated and divided by 20 to produce star ratings on a 0-5 scale. Example: Mean score of 94.4 / 20 = 4.72 or 4.7 stars.

Why do some doctors not have a star rating or comments?

In order to provide our patients with the most accurate and beneficial information, we only post star ratings and comments for a doctor once they have received a minimum of 30 surveys within the previous 12 months.

Are all patient comments posted on our website?

Yes, all comments are shown in their entirety with the exception of the following:

  • Profanity
  • Libelous wording
  • Protected health information
  • Details unrelated to the visit or doctor

Any such content is removed before publishing. We publish all other comments transparently in order to provide you with the tools you need to make an informed decision for you and your family.

How is patient information protected?

Patient names are not displayed in online ratings and comments. All personally identifiable information is removed prior to display.

 

 

Schedule Your Appointment

Please choose the option below that best describes you:

If you have a Dental Emergency, please CALL your preferred Park Dental location.

I am a New Patient or an Existing Patient and would like to schedule my regular cleaning and exam appointment online.

I am a New Patient or an Existing Patient looking to schedule dental treatment.

If you are covered under a Medicaid (Medical Assistance/MA) plan, you must call the practice to request your appointment.

Why do some doctors not have a star rating or comments?

In order to provide our patients with the most accurate and beneficial information, we only post star ratings and comments for a doctor once they have received a minimum of 30 surveys within the previous 12 months.